![]() ![]() They are aware about the issue and it would be helpful if you could include any details before you had the reset, along with the date you lost progress, and your player ID here in this thread. Please ensure that you’ve clicked the ‘ Me too’ button so that team can fix the bug soon. Note that some of these may not work for everyone, and that these came from my experience and other players. In such cases, we comply with local laws and regulations.Losing progress can be super frustrating, but please don't worry! I’ve summarised some solutions that might help resolve issues with the game resetting. □ Please be aware that access to Facebook programs and services can be restricted in certain countries or regions. □ Make sure you have a stable internet connection and your devices meet system requirements. □ If you factory reset your device, your game must be connected to an account (Facebook, Apple ID, Google) to be restored automatically. □ If you’ve lost progress, please check our lost progress article. If you’re having trouble, please contact our Customer Support □□ We’re happy to help! Go to the game Settings ⚙️ or title screen. □ You can also save your progress using your Facebook, Apple ID (iOS 13.0/macOS 10.15 or higher) or Google account. □ Open the Team tab - your team name/tag will be at the top of the About window (e.g. □ Open Settings ⚙️ - your Player ID will be at the bottom of the window (e.g. ![]() Our Customer Support can use them to restore your beautiful garden if you lose your device: □ Keep note of your Player ID and team information. Your game progress is saved automatically if your device is connected to the internet, so don't worry, it won't be lost even if you reinstall the game! ![]()
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